Hello G Solutions handles over 5,000 customer interactions daily — delivering world-class outsourcing, sales, and support from Sri Lanka in 12+ languages.
"We don't just handle your operations — we build a genuine bond with your customers and grow alongside your brand."
Hello G is a trusted Business Process Outsourcing partner based in Sri Lanka, delivering high-quality, affordable, and customised outsourcing services to clients worldwide.
We combine Sri Lanka's skilled workforce, strong communication skills, and competitive cost advantage to help businesses scale efficiently. Our operations are built on professionalism, confidentiality, and long-term partnerships — providing flexible outsourcing models for companies of all sizes.
To empower global businesses through reliable outsourcing solutions and exceptional Sri Lankan talent.
To be a leading BPO company in South Asia, known for quality, trust, and innovation.
"We think outside the box. We don't just pitch to sell your product — we build a genuine bond with your customers and your brand."
We are solution providers for every challenge you face. Flexible enough to move at your speed. Committed enough to stay for the long term. Your growth is our growth — we are behind every dollar you make.
From inbound customer care to outbound sales and full digital marketing — in any language, across any timezone, fully managed by us.
Around-the-clock inbound voice, live chat, and email support. Our multilingual teams don't just answer calls — they make every customer feel genuinely valued and heard.
Credit card acquisition, personal loans, insurance, and B2B campaigns that convert. Bilingual, GCC-compliant teams who represent your brand with confidence and integrity.
We don't just find leads — we qualify, nurture, and deliver prospects who are genuinely ready to buy. Your sales team receives warm, fully prepared opportunities every day.
SEO, paid media, social media management, and content that builds your audience, grows your followers, and delivers measurable ROI — not just impressions.
End-to-end Revenue Cycle Management — coding, claims, denial management, and payment posting — handled by HIPAA-aware professionals at a fraction of in-house costs.
Data entry, CRM management, document processing, and quality assurance — fully managed, with clear weekly reporting so you always know exactly what's happening.
Every industry below has a dedicated team, specific training, and the right tools — built to deliver results in that sector.
Our multilingual sales teams don't just make calls — they build rapport, understand your customer, and deliver results that reflect directly on your revenue. We represent your brand with professionalism at every touchpoint.
B2B and B2C outbound calls in Arabic, English, Hindi, Tamil, Sinhala, and Urdu.
Data-driven prospecting, nurturing, and delivering warm leads ready to convert.
Content creation, community management, and paid campaigns that grow your audience.
Search engine optimisation and PPC campaigns that drive qualified traffic and ROI.
Industry 02
The engine behind your business — handled with precision, confidentiality, and speed. We keep your operations running while you focus on growth.
Accurate, fast data processing with quality checks and secure handling.
Updating, maintaining, and optimising your customer relationship database.
Sorting, indexing, and managing documents and records efficiently.
Call monitoring, process auditing, and performance reporting to keep standards high.
Scheduling, reporting, email management, and day-to-day admin tasks.
Demographics capture, insurance verification, and eligibility checks.
ICD-10, CPT, and HCC coding by certified professionals.
Clean claim generation, electronic submission, and AR follow-up.
Root cause analysis, appeals, and resubmission workflows.
ERA/EOB posting, patient balance management, and cash reconciliation.
Industry 04
Specialists in UAE and GCC financial product sales — bilingual, KYC-aware, and fully compliant with UAE Central Bank guidelines.
Outbound telesales for premium and standard cards — eligibility screening, walkthroughs, and application support.
Salary transfer loans, debt consolidation, and vehicle financing with full pre-qualification.
Trained agents who understand Islamic finance principles and present compliant products appropriately.
End-to-end new customer onboarding with full KYC documentation support.
Loyalty upgrades, cross-sell campaigns, and bancassurance outreach to grow your portfolio.
Table, room, and event booking management across outlets and OTA platforms.
24/7 multilingual guest inquiry handling, complaint resolution, and escalation management.
Post-stay follow-ups, loyalty upgrades, review collection, and upsell campaigns.
Google, TripAdvisor, and Instagram review management — protecting your reputation 24/7.
Corporate event bookings, banquet coordination, and special request handling.
Arabic, English, Hindi, French, Sinhala — guests always feel truly understood.
Room service coordination, local information, transport bookings, and special requests.
Order tracking, rider coordination, refund disputes, and real-time issue resolution.
Industry 06
Complete customer experience for online retailers — from the moment they click "buy" to the moment they leave a 5-star review.
Real-time order status, delivery queries, and logistics coordination.
Smooth, policy-compliant returns handling that protects customer trust.
Real-time support across website chat, Instagram, and messaging platforms.
Helping customers find the right products — turning browsers into buyers.
Points queries, tier upgrades, and retention outreach for repeat customers.
Detailed Bills of Quantities and budget estimates for residential, commercial, and infrastructure projects.
Tender documents, bid evaluation, contract drafting, and post-contract administration.
Interim valuations, final accounts, and contractor payment certificates.
Cost reporting, cash flow forecasting, and value engineering throughout the lifecycle.
Delay analysis, extension of time claims, and adjudication support.
Industry 08
Customer support and operations for restaurants, cafes, F&B chains, and food delivery platforms — keeping every order, every customer, and every review on track.
Phone, chat, and app order processing for restaurants, cafes, and dark kitchens.
Real-time order tracking, rider coordination, and delivery issue resolution.
Quick, empathetic complaint resolution that turns unhappy customers into loyal ones.
Table bookings, cancellations, and walk-in management across single and multi-outlet brands.
Loyalty programme management, discount query handling, and upsell campaigns.
We deliver FTD acquisition, affiliate marketing, player conversion support, and 24/7 multilingual customer care for digital gaming platforms across global markets.
Providers we work with
Targeted outreach and conversion funnels to drive verified first-time depositors at scale.
Partner onboarding, campaign tracking, link management, and performance reporting.
Reactivation campaigns and VIP player management to improve lifetime value.
Custom web development and landing pages optimised for conversion and compliance.
English, Hindi, Arabic, Sinhala — handling queries around the clock.
Based in Colombo, Sri Lanka
Serving UAE · GCC · Europe · Asia · 24/7When you partner with Hello G, you don't need to worry about setup, staffing, or technology. We handle everything — so you can focus entirely on your business.
We provide full-time, dedicated agents who work exclusively for your brand — not shared across multiple clients. Your team, your standards, your success.
Our agents speak Arabic, English, Hindi, Tamil, Sinhala, Urdu, and more — with skills spanning sales, technical support, customer care, and back-office operations.
Computers, headsets, CRM systems, dialers, and all communication tools are provided and managed by us — no setup required on your end.
One transparent monthly cost that covers staffing, infrastructure, management, and reporting. No hidden fees. No surprises. Up to 70% lower than in-house teams.
Sri Lanka's GMT+5:30 aligns naturally with UAE (GMT+4), UK, and Europe — so your customers get support during their business hours, every time.
We respond within 24 hours. No pressure — just an honest conversation about what Hello G can achieve for your business.
